Long Island Pepper Company Return & Refund Policy

Last updated: January 8, 2026

Overview

We stand behind our sauces. If you ordered from our website and you’re not satisfied, we’ll make it right—up to and including a full refund under our Satisfaction Guarantee (details below).

Because hot sauce is a food product, we do not accept returns of opened bottles. In most cases, refunds are handled without requiring you to ship anything back.

1) 100% Satisfaction (Money-Back) Guarantee

If you don’t like the sauce, you can request a 100% refund of the product price.

Eligibility

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  Must be purchased directly from the Long Island Pepper Company website.
  
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  Request must be made within 30 days of delivery.
  
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  Applies to 1 bottle per flavor per order (we’ll refund the bottle(s) you didn’t like, within reason).
  
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  To prevent abuse, we may limit satisfaction refunds to one claim per customer/household every 12 months and/or request a quick photo of the bottle(s) and order number.
  

What we refund

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  The product price paid for the item(s) you didn’t like.
  

What we do not refund

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  Shipping fees (unless the issue was our mistake—see Sections 2 and 3).
  
• 
  Gifts/promo items (unless defective).
  

2) Damaged, Leaking, or Defective Items

If your order arrives damaged, leaking, or defective, contact us within 7 days of delivery.

We may request photos of:

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  The damaged item(s)
  
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  The shipping box and packing materials
  

Resolution options (our choice based on the situation)

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  Replacement shipped at no cost, or
  
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  Full refund (including shipping, when appropriate)
  

3) Wrong Item or Missing Item

If we sent the wrong product or something is missing, contact us within 7 days of delivery.

We will:

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  Ship the missing/correct item at no cost, or
  
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  Refund the incorrect/missing item (including shipping, when appropriate)
  

4) Returns (Food Product Policy)

For safety and quality reasons:

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  Opened bottles cannot be returned.
  
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  Unopened bottles are generally not accepted for return either (food handling), but if you believe you have a unique situation, contact us and we’ll review it case-by-case.
  

5) Refund Method and Timing

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  Refunds are issued to the original payment method.
  
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  Once approved, refunds are typically processed within 3–10 business days, depending on your bank/card issuer.
  

6) Orders Not Purchased From Our Website

If you purchased Long Island Pepper Company products from a retailer, marketplace, or restaurant, their return/refund policy applies. You can still reach out to us—we’ll try to help—but we cannot guarantee refunds for third-party purchases.

7) Exchanges

We do not offer traditional exchanges for food items. If something went wrong (damaged/wrong/missing), we’ll replace it or refund it as described above.

8) How to Request a Refund

Please provide:

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  Order number
  
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  Which sauce(s) the request relates to
  
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  A quick note on the issue (didn’t like it, arrived damaged, wrong item, etc.)
  
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  Photos (required for damage/leaks; may be requested for guarantee claims)
  

Contact us via the website “Contact Us” page or call: 845-853-2470

9) Policy Abuse / Fraud

We reserve the right to deny refund requests that show patterns of abuse (e.g., repeated claims across multiple orders, excessive claims, inconsistent information).